The Reality of Travelling with a Wheelchair
Travelling is one of life’s greatest joys, but for wheelchair users, it can present unique challenges—especially when flying internationally.
As a wheelchair user, I understand the anxiety of entrusting your mobility device to an airline. If something goes wrong, your entire trip could be impacted. This guide provides practical advice, preparation tips, and essential rights information to help ensure a smooth and safe journey.
Wheelchair Damage: A Growing Concern for Travellers
The risk of wheelchair damage during air travel is more common than many realise.
🔹 1.38% of mobility devices handled by U.S. airlines in 2023 were reported damaged (U.S. Department of Transportation).
🔹 Real-life cases highlight the issue—like Daniela Joseph, whose trip to Germany was a nightmare when her wheelchair was damaged. (Click here to read the full article in USA TODAY.)
Pre-Trip Planning: Essential Steps for a Hassle-Free Journey
1. Choose Your Airline Wisely
- U.S.-based airlines tend to have stronger passenger protections under the Air Carrier Access Act (ACAA).
- If flying from another country, research airlines’ policies on wheelchair handling.
- Read reviews and ask other wheelchair users about their experiences.
2. Notify the Airline in Advance
- Inform the airline of your wheelchair type, size, and battery specifications (for power chairs).
- Ensure your chair fits within the aircraft’s cargo hold—some smaller planes may not accommodate large power chairs.
3. Consider a Travel-Friendly Wheelchair
- If possible, consider a foldable or manual wheelchair for flights.
- Some travellers use a travel-friendly power chair, though this depends on your mobility needs.
Protecting Your Wheelchair: Essential Tips
1. Secure Your Wheelchair for the Flight
- Remove detachable parts (headrests, footrests, side guards) & pack them securely.
- Use protective covers or cases to minimise damage in cargo.
- Label your wheelchair with handling instructions for airline staff.
2. Carry a Toolkit & Spare Parts
- Bring a small repair kit (portable tyre pump, wrenches, zip ties, duct tape).
- Consider carrying spare tyres or essential wheelchair components.
3. Know Your Chair’s Battery Regulations
- Some batteries cannot fly due to airline safety regulations.
- Confirm your battery type and travel restrictions before booking.
What Happens If Your Wheelchair Is Damaged? Know Your Rights
If your wheelchair is damaged during a flight, knowing your rights is crucial. Laws protecting wheelchair users vary between countries, and airline compensation policies aren’t always the same.
🇺🇸 In the U.S.: Strong Protections Under the Air Carrier Access Act (ACAA)
- Airlines must fully repair or replace a damaged wheelchair at no cost to the passenger.
- Wheelchair users are not subject to Montreal Convention compensation limits (which apply to luggage).
- The Department of Transportation (DOT) enforces these protections, and passengers can file a complaint if an airline refuses to comply.
🇬🇧 In the UK & EU: More Limited Protections
- Regulation (EC) No 1107/2006 ensures free assistance at airports and protects against discrimination.
- However, compensation for damaged wheelchairs is often capped under the Montreal Convention (approx. £1,300/$1,700 USD)—not always enough to replace a power chair.
- Unlike the ACAA, UK/EU airlines are not legally required to fully repair or replace a damaged wheelchair.
What to Do If Your Wheelchair Is Damaged in the UK/EU
1️⃣ Report the damage immediately at the airline’s customer service desk before leaving the airport.
2️⃣ Request compensation under Regulation 1107/2006—ask if the airline will cover full repair or replacement.
3️⃣ If denied full compensation, file a complaint with the UK Civil Aviation Authority (CAA) or your country’s aviation regulator.
4️⃣ Check your travel insurance policy—some cover higher compensation amounts for damaged mobility aids.
💡 Important Tip: Some airlines voluntarily offer full repairs or replacements, even though they are not legally required to in the UK/EU. Always push for full compensation!
Final Travel Tips: Stay Prepared & Enjoy Your Journey
✅ Know who is responsible for your wheelchair once you hand it over—often it’s the ground handling company, not the airline itself.
✅ Get everything in writing—confirm wheelchair handling details before your trip via email.
✅ Google is your best friend—many cities offer mobility aids for hire, some delivered to your hotel within 12 hours.
✅ Watch “ Sophie-Morgans-fight-to-fly—a Channel 4 investigation into airline treatment of disabled passengers.
Final Thoughts: Travel with Confidence
Travelling with a wheelchair requires extra preparation, but it should never stop you from exploring the world.
💙 Your wheelchair is your independence—protect it, know your rights, and advocate for accessibility.
If you’ve ever had issues with wheelchair damage while flying, share your experience in the comments. Let’s keep raising awareness and pushing for better protections worldwide!
✈️ Safe & accessible travels!
Love always,
Alisha 🫶
