Travelling with a Wheelchair
Travelling is one of life’s greatest joys, but for those of us who rely on wheelchairs, it can present unique challenges, particularly when venturing abroad. As a wheelchair user, I understand the anxiety that comes with entrusting your mobility device to an airline, knowing that if something goes wrong, your entire trip could be jeopardised. This blog post aims to offer practical advice and reassurance to fellow wheelchair users who dream of exploring the world, with tips on how to prepare for your journey, protect your wheelchair, and deal with any unfortunate incidents that may arise.
The Reality of Travelling with a Wheelchair
The experience of having a wheelchair damaged while travelling is more common than many might think. The statistics are startling—according to the U.S. Department of Transportation, 1.38% of mobility devices handled by U.S. airlines in 2023 were damaged. Unfortunately, the reality is that a damaged wheelchair can turn a dream holiday into a nightmare, as evidenced by the story of Daniela Joseph, Click here to read the article in USA TODAY who faced a difficult situation after her wheelchair was damaged on a flight to Germany.
Preparing for Your Journey: Essential Pre-Trip Planning
1. Choose Your Airline Wisely
One of the first steps in planning your trip is to carefully select the airline you will be flying with. It’s often advisable to stick with U.S.-based airlines, even for international travel. The regulations in the United States, under the Air Carrier Access Act, are generally more robust in protecting passengers with disabilities. If your wheelchair is damaged, it’s usually easier to deal with American companies once you return home, as they are more familiar with the regulations and obligations.
However, if you’re flying from outside the U.S., research the airline’s policies on wheelchair handling, and consider reaching out to other wheelchair users to learn from their experiences. Remember, airlines vary significantly in how they handle mobility devices, and understanding these differences can help you make an informed choice.
2. Notify the Airline of Your Needs
Communication is key when it comes to ensuring your journey goes smoothly. Always notify the airline of your mobility needs well in advance. This includes informing them about the size and type of your wheelchair, especially if you use a power chair, as some aircraft may not have sufficient cargo space to accommodate larger devices.
3. Consider a Travel-Friendly Wheelchair
If you travel frequently, it might be worth investing in a travel-friendly wheelchair that is easier to manage and less likely to be damaged. Some travellers opt for a manual wheelchair that can be stored in the cabin, reducing the risk of damage. However, this may not be suitable for everyone, particularly if you rely on a power chair for mobility. The decision to use a different wheelchair for travel should be carefully considered based on your individual needs.
Protecting Your Wheelchair: Practical Tips
1. Secure Your Wheelchair for the Journey
For those using power wheelchairs, it’s crucial to take extra precautions to protect your device when it’s stored in the cargo hold. Ensure that all removable parts are securely packed and consider using protective covers or cases designed specifically for wheelchairs. This can help minimise the risk of damage during handling and transport. Always confirm specifically about the batteries your powered chair runs on!
2. Carry Essential Tools and Spare Parts
Travelling with a basic toolkit and some essential spare parts can be a lifesaver if your wheelchair experiences minor damage. Items like a portable tyre pump, spare tyres, and basic repair tools can help you make quick fixes on the go, allowing you to continue your journey with minimal disruption.
Dealing with Damage: Know Your Rights and Act Quickly
1. Report the Damage Immediately
If your wheelchair is damaged during a flight, it’s important to report it immediately before leaving the airport. Document the damage with photographs or video and ensure that the incident is recorded by the airline. In the U.S., the Air Carrier Access Act requires airlines to repair or replace damaged wheelchairs at no cost to the passenger, but this may vary in other countries, so knowing your rights is essential.
2. Understanding International Regulations
When travelling abroad, be aware that the rules governing airline responsibilities for wheelchair damage can differ significantly from one country to another. For example, European airlines may not be required to cover the full cost of repairs or replacements. Research the regulations of the countries you’ll be visiting to better understand what protections are in place.
3. Find a Local Wheelchair Shop for Repairs
Before your trip, identify local wheelchair repair stores at your destination. This preparation can save precious time if your wheelchair does need repairs. In some cases, local stores may even be able to provide a loaner wheelchair while yours is being fixed, although this is not always ideal, as wheelchairs are highly personalised devices tailored to the user’s specific needs.
No Matter what: Embrace the Journey, Despite the Challenges
Travelling with a wheelchair requires extra planning and vigilance, but with the right preparation, you can minimise the risks and enjoy the freedom to explore the world. Remember, your mobility device is an extension of your independence, and taking steps to protect it will ensure that your travels are as smooth and enjoyable as possible.
If you do encounter issues, act immediately to report damage and seek assistance, knowing your rights and options. Document everything, technology is accessible to most of us in 2024 so if you carry a mobile phone with you use it to show before and after pictures/videos.
By following these guidelines, you can focus on the joys of travel, confident that you’ve done everything possible to safeguard your journey.
Final Thoughts
When booking your flight, it’s crucial to inquire about who will be responsible for your wheelchair once you hand it over—often, it’s the aircraft’s ground handling company. No matter how you book your travel—whether in person, by phone, or online—always make sure to get the name of the person or people you’re speaking with. Just as importantly, request that they confirm the details in writing and be sure to follow up before you even approach the airport.
Most airlines provide a telephone number or email address on their website, so it’s a good idea to send all your questions via email before making any bookings. A key takeaway from the recent Channel 4 program “Sophie Morgan’s Fight to Fly” is the necessity of holding the people we interact with accountable when booking travel. In one instance, two undercover reporters were told at the check-in desk that they couldn’t board the plane due to the weight of their wheelchairs. Fortunately, a staff member at the gate went above and beyond to ensure they could board the flight, but such favourable outcomes are not guaranteed.
From a personal standpoint, every trip I take feels like a significant accomplishment, so I’m determined to make the most of each one. When it comes to travel, especially to cities, Google becomes an invaluable resource. Many international cities offer mobility aids for hire, and some companies even provide the convenience of delivering them directly to your hotel, often within 12 hours. With a bit of planning, these services can make a world of difference, ensuring that your journey is as enjoyable and comfortable as possible.
Happy travels, and may your adventures be safe, accessible, and full of unforgettable experiences!
Love Always
Alisha 🫶